Returns & Refunds

Returns

You have 7 days from the date of delivery to request a return.
To be eligible, items must be unused, unworn, and returned in their original condition and packaging, 
Due to the handcrafted nature of JEĪ pieces, slight variations in colour, bead placement and  finish may occur. These sublte differences are parte of the uniqueness of each piece and are not considered defects.

Damaged, Incorrect or Exchange Requests

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery at: 
hello@jeistore.co

Please include:

• your order number
• clear photos of the item and packaging

Once the issue has been reviewed and approved, we will arrange an appropriate resolution.

Refunds

Once your return has been received and inspected, you will be notified wheter your refund has been approved.
Approved refunds will be issued to the original payment method.
Original shipping costs, customs duties, and taxes are non-refundable.
If your order was purchased using a promotional discount or during a sale period, refunds will reflect the amount originally paid.

Return Shipping

Customers are responsible for return shipping costs.
Returned items should be securely packaged to avoid damage during transit.

Need Help?

For any questions regarding returns or your order, please contact:

hello@jeistore.co